Call Center
- Switchboard-type Queue Panel
- Real-time Metrics on Wallboard
- SLA for Performance Measurement
- Insightful Call Center Reports
Remote Access Service
- Yeastar Supplied Domain Name
- Remote and Secure PBX Web Portal Access
- Linkus UC Clients Remote Connection
- Consistent In-office UC Experience
Collaboration & Integration
- Phonebooks (contacts organized in groups)
- CRM integration
- Instant Messaging via Softphone
Start Your Hassle-free Remote Working Today
It’s how people work now: at home, on the go, and in the workplace. Always-on remote connectivity and instant secure access now become crucial to bring dispersed teams together, with all the efficiency and presence of being in the office.
Yeastar Remote Access Service gives full backing. Purposely-built for P-Series PBX appliance, it’s a turnkey remote working solution that meshes together a set of seamless components to provide consistent in-office unified communications experience anywhere, on any device, instantly and securely.
Work together from anywhere with the device you love
By enabling one-click remote connection for Linkus Web/Desktop/Mobile Clients, foster team vitality with consistent in-office capabilities anywhere, from any devices. Never miss a call with full office extension features always at fingertips and enjoy immersive collaborations with easy access to Unified Communications tools - such as Conferencing, Presence, Company & Personal Contacts and more - on the all-in-one Linkus.
Easy and secure remote access to PBX web portal
Easily manage your onsite phone system remotely asif you’re in the office. The Remote Access Service provides you with a custom PBX domain name, so you can log into P-Series administrator/user portal anywhere just like any website. All the PBX remote web connectionsare HTTPS secured, via private and secure tunnel, and doubled-checked with user credentials and sophisticated system firewall rules.
Eliminated IT troubles with hassle-free deployment
Embrace hassle-free remote working in less than a minute. Yeastar Remote Access Service enables secure remote connections in only one click. It frees you from the risky port forwarding, complicated network setup, and onerous Linkus server configurations, so you don’t have to worry about exposing your intranet to the public, or NAT issues to happen and affect your remote calling experience.
Agent & Supervisor Portal
Provide all the tools your agents and supervisors needed in one single interface. The dynamic, streamlined Queue Panel makes it easy for you to monitor queue traffic, check & switch agent status, and quickly conduct call operations like transfer, monitor, parking - within drag & drop or a simple click.
Instand Performance Snapshot
Discover up-to-the-minute call center metrics and key performance indicators (KPIs) from the central call center Wallboard. All data are auto-calculated in real-time, daily, weekly, or monthly interval for your in-depth call center monitoring, management & optimization.
Fine tune the call flow
Spot queue traffic trends at a glance in Queue Panel and adjust agent staffing and call dispatching in time to boost call center efficiency.
Set SLA for quality assurance
Auto-monitoring your predefined Service Level Agreement (SLA) on Wallboard and receive real-time alerts when it reaches the threshold.
Conduct satisfaction survey
Help your agents grow and improve with actionable insights delivered directly from in-depth post-call surveys and customer satisfaction reports.
Stronger Data, Easier Management
Get access to 8 advanced call center reports. Easily spot issues and opportunities in your call center with comprehensive view of agent-specific operational metrics, call parameters, and panoramic queue statistics. You can run targeted analysis of your call center data based on custom timeframe/agent/queue selection, share the real-time or historical reports with your team in graphical, downloadable formats, and schedule reports to be run periodically in the future.
Art.No.: VOYEASPEP-H
